Last updated: 9/7/2026

1. Information We Collect

Information You Provide

When you use Chugli.ai, we may collect information that you voluntarily provide, such as:

Account information (username, email address if provided)
Chat messages and conversations
User preferences and settings

Automatically Collected Information

We automatically collect certain information about your device and usage, including:

Device information (device type, operating system, browser type)
Usage data (features used, time spent, frequency of use)
Technical data (IP address, session information, error logs)

2. How We Use Your Information

We use the information we collect to:

Provide, operate, and maintain our AI chat services
Improve, personalize, and expand our services
Understand and analyze how you use our services
Process transactions and manage user accounts
Communicate with you about service updates and support
Ensure security and prevent fraud or abuse
Comply with legal obligations and enforce our terms

3. Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties except as described below:

Service Providers

We may share information with trusted third-party service providers who assist us in operating our services, conducting our business, or serving our users, provided they agree to keep this information confidential.

Legal Requirements

We may disclose your information if required by law or in good faith belief that such action is necessary to comply with legal processes, protect our rights, or ensure user safety.

4. Data Security and Retention

Security Measures

We implement industry-standard security measures to protect your data, including:

End-to-end encryption for sensitive data transmission
Secure data storage with encryption at rest
Regular security audits and updates
Access controls and authentication measures
Monitoring systems for unauthorized access attempts

Data Retention

We retain your information for as long as necessary to provide our services and fulfill the purposes outlined in this privacy policy, unless a longer retention period is required or permitted by law.

5. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information:

Access: Request a copy of the personal information we hold about you
Correction: Request correction of inaccurate or incomplete information
Deletion: Request deletion of your personal information
Portability: Request transfer of your data in a portable format
Objection: Object to certain types of data processing
Restriction: Request restriction of processing in certain circumstances

To exercise these rights, please contact us through the methods provided in the "Contact Us" section below.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience, analyze usage patterns, and improve our services. You can control cookie settings through your browser preferences, though disabling cookies may affect some functionality.

7. Children's Privacy

Our services are not intended for users under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information in accordance with this privacy policy and applicable data protection laws.

9. Advertising

Chugli is free to use. To keep it free, we show occasional sponsored messages to adult users on the free plan. These are always labelled “Sponsored” and are kept visually separate from Chugli’s replies.

To choose which sponsored message to show, we share the content of that exchange with our advertising partner. We do not share your name, email address or account identifier with them.

We do not show sponsored messages to anyone under 18, and we do not show them on conversations our safety systems identify as sensitive or distressing. Advertisers cannot see your conversation history and cannot influence what Chugli says to you.

If you subscribe to Chugli Bestie, you will not see sponsored messages at all.

Display ads on our website

We are not currently showing third-party display ads on our public web pages. We plan to, and this section explains how it will work when we do.

Display ads are the banner-style ads that sit on a web page. They are separate from the sponsored messages inside chat described above. They appear on our public pages, not inside your conversations, and the content of your chats is never used to choose them. Because they are a different thing, subscribing removes sponsored messages from your chats but does not remove display ads from our public pages.

Third-party vendors, including Google, use cookies to serve ads based on your prior visits to this website and to other websites.

You can opt out of personalised advertising from Google at Google Ads Settings. You can opt out of personalised advertising from many other vendors at www.aboutads.info. Opting out does not remove ads — it means they will not be personalised.

10. Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices or applicable laws. We will notify users of any material changes by posting the updated policy on our service and updating the "Last updated" date.

11. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

Email: [email protected]
Powered by: Chugli AI Inc.